FAQ

This section appeared on our website not by chance, but at the recommendation of our clients. We hope that thanks to it, you will be able to answer many of the questions that arise when using a limousine/car.

1. How many people can fit in a limousine?

Our limousines have 1–20 passenger seats, depending on the model and the average weight of the passengers.

For example: in a Chrysler C300 limousine, up to 8 “slim” passengers can comfortably fit without any problem; similarly, up to 12 can fit in a Nissan Patrol limousine!!!

Never forget the main purpose of hiring an expensive car for a special occasion: it’s not to transport the maximum number of people (that’s what a bus is for), but for your comfort and to underline your status. Don’t leave things to chance — plan in advance who will travel in which vehicle and with whom, because this is a special event for you, and it shouldn’t be overshadowed by discomfort or misunderstandings!!

An extra charge applies for additional passengers (beyond the agreed number stated in the SMS receipt or agreement). Example: we agreed that the Hummer limousine would carry up to 12 passengers. The number 12 is based on passenger comfort in terms of space, as well as room for the bride’s wedding dress. The air conditioning is designed for this number of people. In reality, 18 people ride in it. There is a surcharge for the extra 6 passengers. The driver does not restrict people from entering the car, nor does he “kick out” those who got in beyond the agreed number. This is entirely up to the client to manage.
Photographers, children, heavy luggage, etc. are considered passengers and must also be counted.

2. Is smoking allowed in the limousine?

Smoking is strictly prohibited in the limousine. The smell of cigarettes is absorbed quickly and is very difficult to air out, and ash can be dangerous for the seat upholstery. This issue is solved by stopping the limousine and letting anyone who wants to smoke step outside for a walk. This ban also applies to drugs and psychotropic substances.
Inside the limousine/car, as well as through windows or the sunroof, it is forbidden to smoke cigarettes, vapes, IQOS, flares, or torches, and it is forbidden to fire guns or fireworks.

3. Showering the limousine with confetti

It is forbidden to shower the car with coins (even small denominations), candies, or wheat grain. This damages the paint, and there is a risk of chipping or cracking the glass. Wheat, rye, and other grains clog the air filter and, once they get into other systems of the car, they start to sprout there and attract rodents that damage the wiring.
Usually, upon leaving the house on the way to the celebration, it’s not the motorcade that gets showered but the newlyweds themselves — with candy, coins, and grain — to wish the union strength, wealth, sweetness, and fruitfulness! And it’s not really about the quantity thrown (unless you want to impress someone), but about the sincerity of the wishes… After the newlyweds have been blessed and showered, they get into the car.

4. What is a minimum order for a limousine/car?

Since certain costs are incurred in servicing the car (fuel, car wash, cleaning, taxes, driver’s salary, depreciation), there is a term called “minimum order,” or the minimum mandatory rental period.
A minimum order for a limousine/car is the minimum number of rental hours. This period varies depending on the type of car, the day of the week and season, and the specifics of the order (wedding, birthday, maternity hospital, corporate event, etc.).

5. How long is the minimum order for a limousine/car?

You can rent a limousine with us for as little as one hour or for a whole day. We can calculate this individually for each situation. For wedding rentals, the minimum order is fixed in the price list, usually 3, 4, or 5 hours (depending on the car, date, and region). If the process finishes earlier than the agreed time (for example, you agreed on 6 hours but finished in 5 hours 15 minutes), payment is still made for the agreed time (6 hours in this example).

6. What is “vehicle deployment”?

This is the time and fuel that the driver and car spend traveling from the garage to the destination and back to the garage after completing the job.
For example: a Nissan Patrol limousine is ordered in Zhytomyr. It will be traveling from Dubno. The round-trip distance is 500 km. Fuel consumption on the highway is about 30 liters per 100 km (5.6L engine, all-wheel drive, weighing almost 4.5 tons). So, to get to the order and back, the car will “drink” fuel worth approximately $150, and the driver will spend about 8–9 hours on the road round trip. In this case, ordering a limousine to another city, e.g., Zhytomyr, for a 4-hour order, you pay for 5 hours but use it for 4 hours.
There are cases when no deployment fee is charged, depending on whether there is another booking for that specific vehicle the day before your event. If you pay for 5 hours, you actually get to use the car for 5 hours.
When ordering a limousine/car for a full day, a deployment fee is generally not charged. The exception is significant distances.
All orders are calculated individually, following the principle: the more hours, the cheaper.

7. What music will we be listening to?

The driver has a flash drive with various music styles: wedding music, upbeat, slow, classical, Ukrainian, foreign (except Russian and Belarusian). There is also radio. The best option is to prepare your own playlist of favorite songs in advance, since almost all our cars can connect to a phone’s audio via an AUX input. Please clarify music preferences in advance when booking the car/limousine.

8. How far in advance should I book the car?

Paid a deposit for the restaurant? Book the car! You’ll get a better price and a better selection. Ideally, this should be done several months or even a year before the date.
It’s best to book a limousine/car well in advance, especially if your wedding/event falls on a Friday, Saturday, or Sunday. The recommended booking window is 9–12 months in advance; that way you have the best chance of choosing exactly what you want (for example: a black and a white limousine of the same model, or six black Mercedes G-Class Geländewagens, etc.).

9. Route and stops

Let the driver know the final destination address and any intermediate addresses in advance — this will save you time. Addresses are needed for the navigator. Due to their large size, limousines cannot access every location — please keep this in mind. If you plan to drive into courtyards of apartment buildings or narrow streets, make sure there are no randomly parked cars that would make it difficult for the limousine to turn around.
For passenger safety and due to the vehicle’s significant weight, limousines do not go up or down steep or heavily winding mountain roads/slopes. Examples: Hoshiv Monastery (Ivano-Frankivsk region), the “Karpaty” sanatorium in Zakarpattia region, “Baika” hotel in the Kolomyia district, etc.
The driver is not responsible for your valuables left in the car/limousine while waiting during the order.

10. Bad roads and very bad roads

Many places have less-than-ideal roads, especially when approaching villages and towns, or when leaving main highways. We handle roads with potholes, dirt roads, etc. without issue. However, sometimes we have to drive over plowed fields, on rough village cobblestones (this does not apply to cities!), over remnants of asphalt, or unplowed snow-covered sections. Such trips are billed additionally. The first 5 km is included; every subsequent km is charged extra.

11. Paid parking

Paid parking and toll barriers are paid for by the client.

12. Timing

The client is personally responsible for tracking time. The driver does not “herd” guests into the car because “our booked time is running out.” If the client, for example, is delayed during a photoshoot, arriving significantly faster won’t be possible just because guests are waiting. This is important — you must account for the size and weight of the vehicle if it’s a limousine.

13. Bar in the limousine

Paid separately. Please check prices with the driver. Broken glassware is charged extra. Break away — at your own expense!

14. What payment methods are available?

a) Cash;
b) Bank transfer (sole proprietor, simplified taxation, not VAT payer) — pay 10% more than the agreed amount;
c) Card payment;
d) Barter exchange for your goods/services, if relevant to us;
e) You can pay on our website in the CONTACTS section (payment from any of your credit cards without leaving your computer/phone/tablet). This adds a 5% surcharge (significant intermediary commission).

15. Deposit amount

A deposit is mandatory when booking, equal to no less than one hour of rental for the vehicle you’ve chosen. You can pay the full order amount (car + decorations + additional services, etc.) as your deposit. The recommended deposit for a limousine is at least $100 or €100.

16. How many kilometers of travel are included in the wedding limousine/VIP car rental price?

For a 5-hour order, 50 km of travel is included in the price at no extra charge; any distance over that limit is charged extra for fuel — limousine: $…/km, jeep/sedan: $…/km. For example: the limousine arrives at the starting point. The groom gets in and travels to pick up the bride at another location, then to a church in a third village, then to a photoshoot in the regional center, then a stop at a waterfall, then back to the village because someone was forgotten, and finally to the restaurant. In total, from the pickup point (groom’s home) to the finish point (restaurant), 74 km were driven. There would be a surcharge for the extra 24 km beyond the base amount.

17. What is specified in the contract?

99% of all agreements are made remotely — we don’t meet in person. This consists of an “SMS receipt” and “Rental Terms,” sent to you via Viber or other messengers, resulting from correspondence, verbal agreements, and the deposit you’ve paid (you send a photo or screenshot of the payment to +380674055355). The “SMS receipt” specifies everything: date and time, pickup address, vehicle characteristics, rental duration, color, decorations and route, additional services, number of passengers, contact numbers and price, deposit amount, etc. The “Rental Terms” include rules of conduct, etc.

18. What types of decorations are available?

Cars are typically decorated with ribbons, fresh or artificial flowers, balloons, floral arrangements, soft toys, ornaments, and more.

19. Can I book a limousine for just one hour?

Yes, as long as it’s not for a wedding. Only weddings have a minimum order of 4 or 5 hours. Depending on the day of the week, there may be exceptions. All other bookings allow for a 1-hour rental (unless otherwise agreed).

20. Can I decorate the booked limousine with “my own” flowers?

Artificial flower arrangements for decorating the limousine/car for weddings can be ordered from us — this has several advantages: 1) saves rental time on attaching all decoration elements (the limousine arrives at your address already decorated, so you don’t pay rental time while it’s being decorated); 2) no financial liability for damage or loss of decoration elements (the driver bears this responsibility); 3) no need to return decorations after the wedding — another time saver; 4) who will attach them? We do not attach your own decorations. You must do this yourself, and removal must also be done by you, immediately upon arrival at the destination. You can also order arrangements of fresh flowers from us. If you’ve already purchased decorations or rented them from another company, we will also allow you to decorate our limousine/car with them under certain conditions: the arrangement must be attached exclusively with silicone or floral suction cups — no magnets (even covered with fabric), tape, wire, or other elements that could damage the paintwork. Colored/dyed embossed paper is NOT allowed (the dye reacts with water and easily rubs off, damaging the car’s original paint color).

21. What discounts are available when booking a limousine?

The rental price for a limousine, as well as the size of any discount, is discussed individually with each client. In any case, the larger the order, the cheaper the limousine/car rental. In some cases, delivery is free or equivalent to a discount.

22. What determines the price of a limousine rental?

1. Date (weekdays Mon–Thu are cheaper; winter and fasting periods are cheaper)
2. Location (different regions have different prices for the same model), depending on season and order specifics
3. Number of hours (length of the order)
4. Type of limousine/car
5. Special order conditions (off-road, mountainous areas, nighttime orders)

23. Which day of the week is most cost-effective for using a limousine/car?

Most limousine/car orders are related to weddings. Therefore, the most convenient days for this event are Friday, Saturday, and Sunday. Accordingly, weekend prices are the highest. The lowest prices are Monday through Thursday.

24. What speed does a limousine typically travel at in the city?

The speed of a limousine in the city typically does not exceed 20–30 km/h, and 30–80 km/h outside the city. This helps protect passengers from unpleasant situations during turns or braking, and allows them to use the bar more freely. Passenger safety and adherence to traffic regulations are the priority in choosing driving speed.

25. When can the sunroof and windows be used?

Almost all of our vehicles are equipped with sunroofs. They are typically used for ventilation, photography, and sightseeing. It is strictly forbidden to attempt to climb out of the sunroof or window onto the roof of the car — this could result in the “stuntman” falling, damage to the car’s paintwork, damage to the window and sunroof mechanisms, or bending of the roof (which is not designed for such loads), which in turn would lead to significant financial losses for the client, who bears full responsibility for the actions of their invited guests.
During winter (from November 15 to March 15), sunroofs in cars and limousines are sealed shut (at low temperatures, with ice present, etc., it’s possible to open the sunroof but nearly impossible to seal it shut again properly). Sitting on the roof (through the sunroof) or on the doors (through the windows) is forbidden.

26. Can we eat smoked fish, dried fish snacks, cake, pilaf, etc.?

No fish, and no other greasy or strongly-smelling food of any kind.

27. How is a partial hour of limousine/car rental charged?

If the limousine/car is delayed by more than 5 minutes, payment is calculated in increments of 15 minutes, 30 minutes, 45 minutes, or 1 hour. The client is personally responsible for tracking the time. Example: the car worked on the order for 4 hours and 22 minutes — payment is charged for 4 hours 30 minutes.

28. Do limousines travel outside the city? How are such trips charged?

We service weddings and other events anywhere. A surcharge applies if the trip distance with the client exceeds 50 km. The surcharge is $…/km for jeeps/sedans, and $…/km for limousines.

29. Where should I put trash, for example, a candy wrapper?

We do not pollute the environment. It is strictly forbidden to throw trash out of the car windows or sunroof. Ask the driver where the trash bin is.

30. What is the booking procedure?

• You choose the car/limousine that suits you from those listed on the website.
• Call us at +38-067-405-53-55 or send a message via Viber/Telegram/WhatsApp (filling in: which car, name and phone number, city, date, duration, number of passengers, restaurant name, start and finish locations, approximate intermediate stops). No need to mention stopping to buy a chocolate bar along the way — we’re talking about stops that affect the total mileage.
• If the limousine/car is available, we will book it for you over the phone. A phone booking is valid for 1 day, and in exceptional cases up to 3 days.
• During the period the phone booking is held, you must pay a deposit for the car (payment methods listed above), equal to at least one hour of the chosen vehicle’s rental cost. Only after the deposit is paid can you be certain that your chosen limousine/car will service your specific order.

31. Can we bring our own snacks, fruit, or champagne into the limousine?

Any champagne must be opened exclusively by the driver or his assistant (even if you’re a pro at doing it yourself!). If it’s your own alcohol, that’s fine. Colored beverages (red, green, etc.) are forbidden, as the limousine’s upholstery absorbs any spills from glasses, which then cannot be cleaned. As for food — of course, you may snack on light food and fruit in the cabin. With prior arrangement, our company IkvaProkat can prepare sandwiches and fruit for you.

32. What car/limousine will come if the chosen one breaks down before the order?

Such cases are practically excluded — we monitor the technical condition of our vehicles and don’t cut corners on their maintenance. However, if such an unfortunate event does occur with a vehicle, we will provide you with a limousine/car of an equivalent or higher class (at the price agreed with you, within the timeframe specified in the agreement).

33. We’re from Kremenets (Ternopil region) — what is the price of a C300 limousine for a wedding?

The wedding rental prices for cars/limousines with a driver listed on the website are for Western Ukraine. The main physical base for the majority of our vehicles is the city of Dubno, Rivne region. However, to optimize logistics costs, some of our vehicles are stationed in Lviv, Ternopil, Chernivtsi, Uzhhorod, Zhytomyr, and Ivano-Frankivsk. Each order is calculated individually.
Specifically, renting a white Chrysler C300 limousine in Kremenets (Radyvyliv, Rivne, Kostopil, Ostroh, Zdolbuniv, Lutsk) would cost … USD for 5 hours, and then … USD for each additional hour. If you’re from Dubno, the cost for a four-hour rental would be … USD!

34. When do we pay for the services?

Immediately, before your car/limousine begins work. Afterward, you’ll likely be much busier than at the start. If you know you’ll be extending the rental time beyond what was agreed, we settle payment right away for the agreed or minimum time (4–6 hours for a wedding). Waiting time for payment after the order is also counted as part of the order. Example: the limousine brought the newlyweds to the restaurant and waited 2 hours 20 minutes for them to bring out the payment. Payment is charged for the agreed base time + the 2.5-hour waiting time.

35. Vehicle inspection

Twice: before and after the order. When the limousine/car finishes working for you, please inspect the cabin together with the driver for any forgotten items (phones, wallets, etc.) and for any damaged dishware (cabin), or used bar items.

36. Why are prices in dollars — we live in Ukraine!

Calculations are made in hryvnia at PrivatBank’s selling exchange rate on the day of the event. Prices are listed in dollars due to the constant fluctuation of the hryvnia exchange rate, which would lead to inaccurate information on the website. Technically, it’s possible to update more than 1,000 price tags every time the exchange rate changes, but this would require an excessive amount of labor…

37. About force majeure on the road

Your booked limousine/car usually arrives for the order with a 30–60 minute buffer (this is time for the driver to wipe down the car once more after the drive). However, force majeure situations can occur on the road, either before or during the order. The company is not responsible for events beyond our control: traffic congestion, sudden road repairs, closed checkpoints, blocked railway crossings, etc., which cause a delay in the vehicle’s arrival for the order or during the process. If the limousine/car arrives late for the order due to force majeure, the order is extended by that amount of time. We do not compensate for moral or material damages caused by vehicle delays resulting from force majeure.

38. One of my guests broke a TV. Who pays?

You do! The client bears responsibility for the actions/inaction of guests in the limousine/car and their consequences.

39. “Can we maybe still do it anyway??”

If you’re willing to pay, we’re willing to bend the rules where it’s acceptable to do so.

A VIP-class limousine or car for your special occasion will leave you with many bright and unforgettable memories!